Blog : Challenges

How COVID-19 will likely affect how businesses work in the future

How COVID-19 will likely affect how businesses work in the future

There’s no doubt about it the impact of Coronavirus has been huge, but how much will go back to “normal” when this is all over? What is “normal” going to be? Because it will not be what we were all used to pre covid-19.

In this post we will aim to set out what we believe the differences will be and what you and your team need to do to not only survive but thrive. Also please feel free to let know your thoughts.

A bit of back story from our perspective which I’ll try to keep to the point. In trying to balance relationship building and customer service our engineers have often opted to go to the clients’ offices and carry out our services in person when they could be done remotely.

This has been done for a few reasons as well as the two mentioned above, it seems somewhat counter-intuitive to spend time traveling when no or little other client work can be carried out when a job can be done remotely but we feel on balance the benefits outweigh this and until recently it’s been hard for clients’ to understand that a decent job can be done remotely. That’s by far a criticism but as remote working has only recently been largely adopted by UK businesses, you know what you know. (In March we set up over 500 VPN connections for our clients).

So we’ve always been advocates for the fact that remote working is not only possible but has many benefits over traveling to the office, like all things in life though, it’s surely about finding the right balance?

What’s it going to be like when Lockdown is over?
There’s no doubt about it things will be different, I think there’s a new understanding from management about how businesses can operate extremely efficiently remotely.

So I believe we will see a mix, I think we will all rush back into our offices to see co-workers and I doubt much work will be done that first day back, however as the dust settles I think we will see a much more fluid and connected workplace not just by office feng shui.

We’ve all spent a lot of time setting up remote working and forcibly become accustomed to it, there will no doubt be times when this makes sense rather than popping into the office.

How can businesses adapt to this new landscape?
Some things never change, clients and prospects will still want requests dealt with rapidly as the internet has accustomed us to, so we will all still need to offer amazing support on our products and services, however, there will be an understanding that a colleague may be working remotely and so hasn’t yet spoken to the office about a report or proposal yet.

This means that while answers to queries will need to be quick an understanding that the answers aren’t immediately available will purvey.

As we get back into the swing of the new normal it will be important to have amazing team collaboration software to effectively communicate and deliver for your clients. Things such as teamwork.com and Slack are great for this, they allow for fluid communication and bundling projects together, many of our clients have been using these tools for years and if you’re not using them yet I suggest you check them out.

Awesome phone systems that are adaptable and full of helpful features will be paramount. Such as not only a desk phone but also backed by an app you can have on your Laptop, Desktop, iPad, Mobile Phone, etc. They allow you to do everything you can do at your desk and more such as chat with colleagues and visual voicemail.
https://www.auroratechsupport.co.uk/hosted-voip/

Apparently we’ve all spent a huge amount on home office furniture, for those that have space this will no doubt stay and continue to allow us to get huge amounts done outside the office, therefore ergonomic workspaces will be incredibly important to allow a fluid workflow.
https://absoluteci.co.uk

flexible working embedded as standard, will no doubt be the biggest challenge, however, companies that allow their workforce to work flexibly and monitor results rather than time will benefit the most. Giving your team the freedom to produce results at the best times rather than clocking in and clocking out will have huge benefits for your business. Make sure that it’s part of your HR policy and you’re constantly adapting and monitoring.
https://hr180.co.uk

These are the core principles we should all focus on to allow for efficiency and growth coming out of COVID-19 there will no doubt be much much more to look at as we all get back to “normal”

Thanks, everyone that made it this far, we’d love to hear from you.

covid-19 coronavirus and how to ensure business continuity

covid-19 coronavirus report and how best to protect your business

What basic security should my business have in place for 2020

What basic security should my business have in place for 2020

It seems each year technology changes at an unrecognisable rate, and managing the security in your business can seem like a full-time issue (or is neglected all together). There’s serious threats now to businesses and their data with ransomware attacks up 12% year on year for the last 3 years.

This page aims to be an extremely basic guide to what you should have in place in your Business in 2020 at a bare minimum.

Endpoint Security

Endpoint security is a software security package that provides, anti-virus, anti-malware, anti-ransomware firewall, and intrusion detection. It terminates at a central control panel so your I.T. provider can view all alerts across all devices on the network without needing to check each system individually.

Robust Backups

A robust backup solution for your business is imperative for business continuity, this is not only a secured on-site copy of your data with ransomware protection but a secure off-site copy with previous versions and retained deleted files. Simply taking a copy of your data is not enough and it’s only a matter of time before you’re caught out (if you haven’t been already).

Router ports blocked

Many hackers will use known exploits in Windows security to gain access to your devices, blocking this access of your companies Router is essential to ensure that your data does not fall into the wrong hands, you don’t want these people on your network at all, once they are in they can unleash huge damage on your network and data.

 

In summary network security is an absolute requirement for any business these days, if you’d like to discuss the security of your business network and devices please give us a call from the number at the top, or book a meeting using the link on the right or to find out a little bit more about what we do please check the link below.

I.T. Hardware and Infrastructure Support

What does your business need to go to the next step?

What does your business need to go to the next step?

Scaling a business is hard, and that’s the main reason 8 out of 10 businesses fail. Of course I make the assumption they are good technically at what they do.

Often the failure to scale a business means that companies can’t manage turbulent times or unforeseen periods of difficulty that sometimes aren’t even created by those in the business. As technology weaves it’s way further into the fabric of our businesses the need to use those I.T. systems to scale and grow becomes greater and greater.

I.T. and the technology available to you is your “get out of jail free” card, often solutions can be implemented at a fraction of the cost of a new employee, to achieve the necessary growth required to hire those new team members you require but don’t have the capital quite yet. For over 15 years we’ve worked with many Yorkshire companies to create efficiency in their offices, increase employee engagement and productivity.

We first sit down with you, understand your business it’s values and challenges and then we look at monitoring the performance of the systems in your company and look to make improvements not just in the systems performance but how the technology in your business is used.

From this we can each month make constant improvements and efficiency gains for your team. This then leads into a huge spike in productivity and employee engagement.

Then scaling your business is easy, as it’s done in a holistic and manageable way, we’re positive that only by building these relationships with you can businesses succeed and thrive. In fact for 15 years we’ve built scaled Aurora Tech Support in this way through our technology. If you’d like to have a chat with us about how we can help you to scale and create a business for your competitors to be jealous of please get in touch.

I.T. Hardware and Infrastructure Support

 

Credibility – We need IT, you need IT

Credibility – We need IT, you need IT

As business owners we talk endlessly about social media, brand message, standards, communication, how approachable we are, how responsive we are, why we’re better than our competitors. To the point that everyone looks the same.

Businesses know how to play the game, communication is easier than ever, the internet has given a platform to everyone to send out their message, and we do don’t we?

While we might all know what to say the one thing you can’t fake is credibility.

And that’s what we are all seeking at the end of the day, this crusade for post likes, shares, followers of our business pages ultimately leading to sales, we want credibility, because as was ever the case.

Credibility is the real currency of success.

Some businesses are just different, they don’t try and force through how good they are they show it as soon as they have the chance, they aren’t perfect but they’ll make it right if once in a Blue moon they let you down.

These companies not only realise that standards need to be high, they deliver. And the only way they can do this in the modern climate is attention to detail from start to finish.

With themselves, the message they deliver to their team, the message their team deliver to their clients. And I.T. now underpins all of this, our I.T. systems are the tool that allows these performances to be put in. And when that fails everything crashes like a house of cards, and credibility goes through the floor.

Corners cannot be cut if you’re serious about being among the best at what you do, your I.T. partner needs to understand you, and understand that your success is their success.

I.T. Hardware and Infrastructure Support

 

Business Growth and Development

Business Growth and Development

I was brought in to Aurora Tech Support predominately help existing clients build and develop their businesses through efficient technology, and bring in new clients too but my main role is to pass the Aurora philosophy of teamwork, leadership and communication through technology to our loyal customers.

I’ve worked with Aurora on and off now for years and have always worked well as we share many of the same principles. We believe in an honest and prompt service, that delivers for both you and your end clients who we haven’t even met, we believe that through this cost savings and better results happen. Removing inefficiency in business creates a snowball effect on everything around you and your business.

So you might now be wondering how we do this? The answer is simple, it’s not rocket science. It’s not reinventing the wheel. It’s implementing proven business practices that have existed since businesses were invented, we just do it better and and with a modern twist. We use technology to deliver fantastic results for clients and prospects and therefore your clients and prospects.

We use leadership techniques pioneered by Dale Carnegie and other leading business professionals. We’ll be delivering a few seminars on the subject later on this year but if you’d like to have a chat about anything in the meantime please give us a call on

01937 586888

Or click below to find out a bit more

I.T. Hardware and Infrastructure Support

Is your Business stuck in an I.T. “Catch 22”?

Is your Business stuck in an I.T. “Catch 22”?

It’s the classic quagmire, you need to change your I.T. support provider because they are letting you and your team down, but you don’t have the time to deal with it at the moment. We see and hear this all the time, you’re not alone we promise.

And probably the reason you don’t have the time to deal with it at the moment is because your poor I.T. infrastructure, the tools and backbone of your business are slowing you down and putting you behind.

It’s an enigma wrapped in a conundrum wrapped in an enigma (so to speak).

Also it’s not straight forward we understand that, sometimes your current provider has all the settings, network map and understanding of your systems and pulling the tablecloth from underneath sometimes can seem like it might not leave all the items on the table standing, putting you in a worse situation. It’s a mess! Just like the network.

But something has to be done, because poor I.T. impacts every aspect of your business from leadership to team morale to results. And every day you tolerate poor I.T. systems in your Business you’re losing time and money.

It seems you’re damned if you do and damned if you don’t. But you don’t have to feel like that.

We see this day in day out with the companies we speak with and we feel your pain, that is why we have built in to our client platform not only the ability to manage your I.T. settings, passwords, GDPR plus more but manage migrations to us as your supplier.

You let us know exactly what you do know about your setup and exactly what you don’t know and we’ll take care of the rest. We’ll fill in the gaps to give you peace of mind moving forwards and best of all it won’t cost you a penny, for the time taken finding the answers to your network setup if we are your provider for the support we won’t charge.

Plus any information about your I.T. infrastructure you add to our management platform is encrypted so only you and our engineers can get the information required to improve your systems and amaze your clients and prospects.

Truly win win

To speak with a member of our team today give us a call on 01937 5868888 and we’ll get you out of the swamp. We look forward to working with you.

I.T. Hardware and Infrastructure Support

Part Two: Focus and Discipline

Part Two: Focus and Discipline

We discussed last week the fundamental needs of your business to succeed. Focus, practice and discipline.

These three things I have found to be the key to the continued success of Aurora Tech Support. A few years ago we restructured our systems to be built around these three cornerstones and have reaped the benefits more than we could have ever dreamed. It creates a snowball effect and an exponential curve in every area of the Business.

The only way you can improve something is by measuring it, scrutinising the results and making changes accordingly, and this needs to be a weekly or at the very least monthly activity.

That’s why you need a I.T. partner to work with because as Daniel Priestley states in his book “Oversubscribed: How to Get People Lining Up to Do Business with You” every business is now an I.T. business. People live on the internet, converse on the internet and do business on the internet.

In fact you’ll find that over the next few years zero business is conducted outside of the internet, no doubt you’ll meet someone face to face in person at a networking event or sportsman’s dinner soon, but the first thing they are going to do if they want a coffee or to talk business? They’re going to add you on LinkedIn or drop you an email to make plans. This is the new normal.

If you’re not there and you’re not communicating effectively you’re not only losing business you’re on your way out of business.

We work as a strategic I.T. partner with over 45 local firms, this is more than traditional I.T. support this as well as offering all you’d expect from an I.T. supplier in terms of break fix support on issues, monitoring of systems, servers for housing data, emails and websites we also sit down frequently took look at the businesses performance, we look at the workforce’s productivity, we look at client experiences, enquiries generated through the website and even how effective leadership is produced by the management team.

We are an extension of your business, involved just as you are and driven to help deliver results and drive your continued success.

Give us a call today to discuss your needs, it’s free and we promise to give you some amazing ideas to go away and think about.

Phone Chat

Part One: Focusing on the right thing

Part One: Focusing on the right thing

As business owners we’re all trying to get to the same place, a successful business, with happy employees that runs efficiently.

We work with business owners across Yorkshire, and there’s one trait they all share, being busy. We know from experience that although everyone is busy, they are not always busy doing the right things. It’s easy to look in from the outside and spot the mistakes, but from the side its often hard to see the wood for the trees, and usually that is what stops all of us from getting where we want

We need tools. The tools to succeed.

We need practice, we need mentors, we need focus and we need discipline.

Put simply in our businesses the challenges are either, human resources, technology or both. So if there was a supplier that could unify I.T. and Human Resources then we’d be on to a winner right?

Our focus might be I.T. support, but the lessons we’ve learnt over the last 15 years have taught us a lot. We understand the pitfalls that befall your business, and the processes you can put in place to overcome them.

It’s important to survey your surroundings and evaluate the job in hand. There is a wealth of great information about how to achieve the successes you crave and I for one think there’s too much and it’s almost impossible to know who to listen too.

Which is why I say find a mentor, or two, or three. And listen.

You might be wondering “what this has to do with I.T. Support?” everything really but that will become clearer as we continue. Because this is about challenging beliefs including what you believe I.T. Support can offer your company.

If the mood takes you to follow what I write here I ask that you not only try the suggestions but exhaust them before you decide it doesn’t work, these aren’t necessarily quick fixes. Some of the processes we’ve enacted at Aurora Tech Support have taken two years to start baring fruit. We’ve read the books, we’ve listened to a mentor, or two or three, we’ve adopted new tools we’re now reaping the rewards.

The key to achieving what you want for your business is to put systems in place, and the sensible way to put systems in place in this day and age (and forevermore I might add) is to use technology. Not only is it neat, tidy and organised it’s your own personal PA / Coach to remind you and keep you on the right track. That however is where discipline comes in.

Unfortunately technology cannot make you disciplined, in fact there’s only really one person that can do that, unless you join the SAS. If you want to start getting disciplined check out a video by Art Williams called “Do it” and watch it every week, the irony here is you need to be disciplined to watch every week. That’s on you I’m afraid. So in terms of “focusing on the right thing” the first right thing is discipline.

See you next week, or if you want to get the ball rolling with a forward thinking I.T. partner book a free, no obligation phone chat below.

 

Phone Chat