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How COVID-19 will likely affect how businesses work in the future

How COVID-19 will likely affect how businesses work in the future

There’s no doubt about it the impact of Coronavirus has been huge, but how much will go back to “normal” when this is all over? What is “normal” going to be? Because it will not be what we were all used to pre covid-19.

In this post we will aim to set out what we believe the differences will be and what you and your team need to do to not only survive but thrive. Also please feel free to let know your thoughts.

A bit of back story from our perspective which I’ll try to keep to the point. In trying to balance relationship building and customer service our engineers have often opted to go to the clients’ offices and carry out our services in person when they could be done remotely.

This has been done for a few reasons as well as the two mentioned above, it seems somewhat counter-intuitive to spend time traveling when no or little other client work can be carried out when a job can be done remotely but we feel on balance the benefits outweigh this and until recently it’s been hard for clients’ to understand that a decent job can be done remotely. That’s by far a criticism but as remote working has only recently been largely adopted by UK businesses, you know what you know. (In March we set up over 500 VPN connections for our clients).

So we’ve always been advocates for the fact that remote working is not only possible but has many benefits over traveling to the office, like all things in life though, it’s surely about finding the right balance?

What’s it going to be like when Lockdown is over?
There’s no doubt about it things will be different, I think there’s a new understanding from management about how businesses can operate extremely efficiently remotely.

So I believe we will see a mix, I think we will all rush back into our offices to see co-workers and I doubt much work will be done that first day back, however as the dust settles I think we will see a much more fluid and connected workplace not just by office feng shui.

We’ve all spent a lot of time setting up remote working and forcibly become accustomed to it, there will no doubt be times when this makes sense rather than popping into the office.

How can businesses adapt to this new landscape?
Some things never change, clients and prospects will still want requests dealt with rapidly as the internet has accustomed us to, so we will all still need to offer amazing support on our products and services, however, there will be an understanding that a colleague may be working remotely and so hasn’t yet spoken to the office about a report or proposal yet.

This means that while answers to queries will need to be quick an understanding that the answers aren’t immediately available will purvey.

As we get back into the swing of the new normal it will be important to have amazing team collaboration software to effectively communicate and deliver for your clients. Things such as teamwork.com and Slack are great for this, they allow for fluid communication and bundling projects together, many of our clients have been using these tools for years and if you’re not using them yet I suggest you check them out.

Awesome phone systems that are adaptable and full of helpful features will be paramount. Such as not only a desk phone but also backed by an app you can have on your Laptop, Desktop, iPad, Mobile Phone, etc. They allow you to do everything you can do at your desk and more such as chat with colleagues and visual voicemail.
https://www.auroratechsupport.co.uk/hosted-voip/

Apparently we’ve all spent a huge amount on home office furniture, for those that have space this will no doubt stay and continue to allow us to get huge amounts done outside the office, therefore ergonomic workspaces will be incredibly important to allow a fluid workflow.
https://absoluteci.co.uk

flexible working embedded as standard, will no doubt be the biggest challenge, however, companies that allow their workforce to work flexibly and monitor results rather than time will benefit the most. Giving your team the freedom to produce results at the best times rather than clocking in and clocking out will have huge benefits for your business. Make sure that it’s part of your HR policy and you’re constantly adapting and monitoring.
https://hr180.co.uk

These are the core principles we should all focus on to allow for efficiency and growth coming out of COVID-19 there will no doubt be much much more to look at as we all get back to “normal”

Thanks, everyone that made it this far, we’d love to hear from you.

covid-19 coronavirus and how to ensure business continuity

covid-19 coronavirus report and how best to protect your business

What basic security should my business have in place for 2020

What basic security should my business have in place for 2020

It seems each year technology changes at an unrecognisable rate, and managing the security in your business can seem like a full-time issue (or is neglected all together). There’s serious threats now to businesses and their data with ransomware attacks up 12% year on year for the last 3 years.

This page aims to be an extremely basic guide to what you should have in place in your Business in 2020 at a bare minimum.

Endpoint Security

Endpoint security is a software security package that provides, anti-virus, anti-malware, anti-ransomware firewall, and intrusion detection. It terminates at a central control panel so your I.T. provider can view all alerts across all devices on the network without needing to check each system individually.

Robust Backups

A robust backup solution for your business is imperative for business continuity, this is not only a secured on-site copy of your data with ransomware protection but a secure off-site copy with previous versions and retained deleted files. Simply taking a copy of your data is not enough and it’s only a matter of time before you’re caught out (if you haven’t been already).

Router ports blocked

Many hackers will use known exploits in Windows security to gain access to your devices, blocking this access of your companies Router is essential to ensure that your data does not fall into the wrong hands, you don’t want these people on your network at all, once they are in they can unleash huge damage on your network and data.

 

In summary network security is an absolute requirement for any business these days, if you’d like to discuss the security of your business network and devices please give us a call from the number at the top, or book a meeting using the link on the right or to find out a little bit more about what we do please check the link below.

I.T. Hardware and Infrastructure Support

“I.T. is boring”

“I.T. is boring”

Late last week I was having a conversation with a good client about their website and how they could use it to generate more work for their business, all the little things that drive traffic and get visitors to engage, how they might stay in touch with visitors that don’t enquire there and then and how they ensure that they are giving their prospects and clients what they want.

We must have been speaking for 10 minutes about where they were improving their website and what it was going to mean for the future of the company and then my client said to me “I.T. is boring”. Had we not just been waxing lyrical for 10 minutes about all the interesting a beneficial stuff they were doing with their website?

What I realised is that while I may love the technology behind the scenes and creating something that produces a result, they may not they just love the end product not the journey. I understand that, I don’t love the endless gym sessions and pitch-black 5ks to the next village and back of a night but I love the end result.

So I understand that a lot of people think IT is boring, even if we love it. But how great would it be to let us deliver an end result for you, your clients and your prospects that drives growth and success for your business?

Creating I.T. systems that give amazing experiences for your clients and prospects is our bread and butter.

Whatever you’d like to achieve in your business this year we can help you make that vision a reality if you’d like to have a chat about your goals and how we can work together to deliver them we’d love to have a chat.

Give us a call on 01937 586888

I.T. Hardware and Infrastructure Support