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Free Consultation

Free Consultation

Book a FREE Consultation

Initially we can begin helping you and your Business in one of two ways, firstly we can have a Phone Chat where you can ask any questions you have about the IT in your business free of charge and no obligation to buy anything ever. And we will advise as best we can, however we should mention it’s always going to be best to come out and see you (again Free of Charge) but we’ll proceed however you feel best fits your needs.

Or if you’d prefer we can meet up straight away to carry out a Strategic IT Review wherein again Free of charge we’ll go through your current Business IT systems and make recommendations to improve your setup and make sure you’re covered against Hardware failure.

Ad Hoc (Time & Materials)

Ad Hoc (Time & Materials)

If you’re looking for reactionary Break Fix I.T. Support on an Ad Hoc agreement and just want to pay Time and Materials, then Aurora Tech Support can help.

Though not as cost effective long term we know sometimes the timing for entering a Maintenance Agreement isn’t always right. Ad Hoc support can be a great way of getting systems back up and running during downtime after system failures.

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Great For

Non Critical Issues

Not Ideal

Mission Critical Issues
Downtime Costs Significant Amount

SLA (Maintenance Agreement)

SLA (Maintenance Agreement)

By far the best way of procuring the I.T. Support needed for your company is on a Maintenance Agreement (SLA).

Not only does this guarantee you cheaper rates and a better response the service we provide is Proactive rather than Reactive. We monitor core systems so we’ll probably know there’s an issue before you do, plus you get discounts on Hardware and Software licenses.

The added benefit of spreading the cost of support throughout the year while saving money is a win win for your organisation.

All Critical Services are included in our contracts, no bolt ons for Backup or Security. You know if you have a contract with us you’re protected.

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Benefits of an SLA

Cheaper fees on IT Support
Cheaper Hardware / Software Licenses
Spread The Cost Of IT Support
Complimentary Off Site Secured Backup
Complimentary Cyber Security for Every Device
Monthly Infrastructure Performance Reports