FAQ’s

Still have questions about managed services and what we do? Don’t worry! You’re in the right place. Here are the most commonly asked questions and our answers:

Most Common FAQ’s

What is a Managed Service Provider?

In the information technology world, a Managed Service Provider is company that provides partially or fully outsourced IT Support and management as a service (MaaS). When they managed all IT Support Management roles, they can handle any technology needs of a business.

How Does Managed Services Work?

The typical Managed IT Services provides 24/7/365 network monitoring of all of your IT infrastructure.
Help Desk is provided to answer your questions and your staff’s questions. Also provide technical support-onsite and provide technical support-using remote connect tools. We assist you with hardware and software development.

What Benefits Can You Quarantee?

All projects we take up carry 1) confidentiality guarantee : all client details will be kept confidential; 2) price guarantee : minimum 60% cost-saving over on-site development; 3) support guarantee : free 3-12 months support for defect resolution; 4) results guarantee : progress-linked payments weighted toward the end.

How Much Do Managed IT Services Cost?

It all depends on the number of users, computers, and servers you have in your workplace. After speaking with you about your requirements, Outsourceo will put together a custom proposal that covers all of your equipment and provides the services needed to keep your business running smoothly on a daily basis.

What Are Your Payment Models?

We work only with long-term committed clients who want Full-Time Equivalent (FTE) services, and offer a monthly rate. We invoice on monthly basis and payment is due on invoicing.

What Makes Your Company Different?

We are an exceptional IT firm with exceptional employees.
We know that mastering the “basics” is a requirement for client satisfaction. We do not need a better mousetrap, we need the one we have to work-all the time, every time.
We have superior working relationships with our clients while acting as their trusted advisors on all things technology related.
We have a “recipe” for the standardization of a client computer network, that when followed, guarantees a problem free network.

What Kind of Contract Do We Have to Make?

Outsourceo’s standard client contract is a three-year agreement with an easy-out clause. It says “Client shall have the right to, at their discretion, terminate this Agreement for any reason as long as a 30-day notice has been provided.”
Although we don’t think you’ll want to, this clause means that you can cancel the agreement at any point in time during that three-year period, for any reason.

Why Should We Trust You?

We believe trust and confidence are the foundation for any successful relationship, and develop only after association over time. We have completed projects for 500+ US/European clients. We are here for the long run; our CEO has global experience with leading technology companies and has started up with a long-term vision.

What Can You Do if We Have IT Employees?

No problem. Many of our commercial clients have an existing IT staff. If you already have IT employees, we will work with them to relieve their daily responsibilities so they can focus on larger projects. This allows your existing IT staff to work more efficiently, saving your agency time and money. We offer customized IT plans based on your technology needs. Our plans range from 100 percent coverage to simple network monitoring and antivirus protection.

What Control Do We Have Over the Project?

You will have ability to keep close control over the project. Our assigned Project Manager will be your single point-of-contact for all issue resolution, and will work closely with your guidelines. Outsourceo’s solution has been specifically developed to provide you complete control over your project. We offers unparalleled transparency and control.

Here to Help Your Every Business Need

We focus on the IT solutions, so you can focus on your business. See what we can do for you today!

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